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Beneficial appreciation

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[Translate to en:] Tempel Kotil, CEO der Turkish Airlines

Especially after the terrorist attack at Istanbul Airport, it must have been particularly satisfying for Turkish Airlines to receive the "Best Airline in Europe" award from the renowned SkyTrax company.

"We are alive! Being named best airline for the sixth time in a row shows that our brand is known and respected worldwide," explains Tempel Kotil, CEO of Turkish Airlines, in an interview with Connoisseur Circle.

Such appreciation is all the more valuable when even one of the world's largest airlines is under pressure due to the global political situation. "That's why customer satisfaction is so important. When you receive this award for the first time, many people think, well, lucky you. The same goes for the second time. But now, for the sixth time, it is very sustainable. But that's not enough for us."

Kotil explains that the aim is to become Europe's first 5-star airline. "There is no 5-star airline in Europe. I know the other airlines are also investing in service. But we are not standing still, we are continuing to work hard. All the more so in these difficult times."

On the occasion of the most recent award, the Business Class catering was highlighted in particular. But not only the food on board the aircraft, but also in the unique lounge at Istanbul Airport. The culinary highlights come from Turkish Do&Co, a strategically important cooperation with the globally active Austrian caterer Do&Co. "Do&Co founder Attila Dogudan is outstanding. He understands the catering business like no other. His motivation is good for Turkish Airlines," says Kotil. More ideas will probably also be desired, as Kotil explains that further specific improvements are to be expected. In a highly competitive environment, it is important to offer passengers even better service.

Turkish Airlines is now the eighth largest airline in the world in terms of revenue and the ninth largest in terms of fleet. The Star Alliance member is therefore one of the ten largest airlines in the world. 60 percent of all Turkish Airlines passengers change planes in Istanbul. 37 new aircraft will be taken over this year. There are currently around 330 aircraft in service to over 290 destinations.

Text: Kurt Hofmann